Candy AI image generator FAQ: common questions answered

No. Candy AI has no native iOS or Android app; it runs in the browser. It can be installed as a Progressive Web App: open candy.ai in your phone’s browser, tap Share on iOS or the three-dot menu on Android, and choose “Add to Home Screen”. The installed version hides the address bar and can send push notifications.

The documented free allowance belongs to a free account: five chat messages, one custom character and one generated image. The help center does not describe generating images without an account. Accounts are created on Candy AI itself; this website has no sign-up or login of any kind.

The image generator makes pictures outside a chat. Candy Studio creates customized images and videos of up to 30 seconds. Character Studio designs a custom character’s appearance. Build Your Video composes a clip from four preset groups. The video tools are compared on the image-to-video page, and Character Studio has its own page.

The interface is available in English and French, and the help center also lists German and Spanish. Other languages can be requested in chat, but Candy AI does not formally support them and says quality can be inconsistent. Nothing is documented about prompt language for images specifically, so English is the cautious choice.

On your renewal date. Monthly subscribers are charged and receive their tokens on the same day each month. Yearly subscribers are charged once a year but still receive 100 tokens every month, on the day of the month they subscribed.

They stay on the account. Cancelling does not delete tokens: the balance is hidden while the account is on the free service and becomes usable again when you re-subscribe. A subscription cannot be paused, only cancelled, and Premium access continues until the end of the paid period.

Only within tight limits. Cancelling never triggers a refund; a refund is a separate request to support@candymail.ai. The published conditions are a request within 24 hours of the payment, no more than 20 tokens used, payment made directly by debit or credit card, and a problem not caused by your own device or connection.

Converting an image to video, listening to a voice message, voice calls (in beta), creating a custom AI and unlocking private content packs. Tokens also unlock limited-time Exclusive Characters (the help center’s example is 200 tokens) and pay for some Live Action actions and for tips in Candy Cam. Text chat costs subscribers nothing. The tokens and cost page has the details.

No. Achievement points show your progress on the platform. They are not spendable tokens and cannot pay for images.

Candy AI is operated by EverAI Limited (company number C107181), which gives an address in Santa Venera, Malta, on its plan page. Card charges appear as “EverAI”. This website is independent of that company.

It depends on your location. The help center lists credit cards, debit cards, cryptocurrency, Apple Pay, Google Pay and bank transfer (Volt, Pix). One payment method must stay on file while a subscription is active.

Candy AI uses automated moderation, and a message can be flagged by mistake. If that happens, you can report the wrong flag. Adult content is allowed for adult users, but only within Candy AI’s Community Guidelines.

Go to My Profile, then Settings, then the “Danger Zone”, and choose “Delete Account”. This also cancels the subscription. Content is only kept while the account exists, so deleting the account ends your access to it. Candy AI says some data is retained for legally required periods, as set out in its Privacy Notice.

No. Live Action is a separate, Premium-only feature: interactive adult video scenes for selected characters, marked with a joystick icon and currently available on mobile only. Some actions are free and some cost tokens. Clips made from your own generated images are a different thing.